DEPOSIT & Cancellation Policy 

DEPOSIT & CANCELLATION POLICY

Your appointment time is reserved exclusively for you. As a small, independent hairstylist, late cancellations and missed appointments have a significant impact on my business, so I kindly ask that you provide at least 48 hours’ notice if you need to cancel or reschedule.

My cancellation policy operates on a two-strike system:

FIRST CANCELLATION — Within 48 hours

Your deposit, if applicable, will be forfeited. If no deposit has been paid, a cancellation fee of 50% of the originally booked service will be required.

SECOND CANCELLATION — Within 48 hours

A cancellation fee of 100% of the originally booked service will be required.

FUTURE BOOKINGS

Following a second late cancellation, all future appointments will require full payment upfront to secure your booking.

Arriving Late

I understand things happen outside of our control, so If you are running late, please let me know ASAP. Late arrivals may result in me not being able to complete the full service originally booked. Keep in mind, any service alterations made due to Client lateness will still result in the full charge of the original service booked.

If you are 15 minutes late, and haven't contacted me, this will be treated as a ‘No-Show’ and the no-show fee will apply.

No-Show Policy

In the event of a "No Show," a 100% of the service booked will be charged. This fee will be applied to your next service or may be required before booking a future appointment, depending on the circumstances.

Exceptions


I understand that emergencies and unexpected situations can arise. If you miss an appointment due to an emergency, please contact me as soon as possible, and I will do my best to accommodate you.

Salon SAFE

To keep salon clients and staff safe I ask you to please reschedule your appointment if you are unwell. As many of us cannot afford to take time off work and/or have vulnerable members in our community.

In the event that you come in and are unwell I may refuse to complete your service or you may be required to wear a mask for the duration of your appointment. I thank you for your consideration and understanding.

Service Guarantee

I pride myself on providing thorough consultations at the time of your service and I endeavor to ensure all clients leave the salon 100% satisfied. However, if you find that you are unhappy with your service I ask that you please contact me within 7 days of your visit. This is so I have the opportunity to correct anything you are unhappy with.

If I am contacted outside the 7 day period there may be a cost involved in correcting any issues you may have.

If it is deemed a change of mind any changes will be charged accordingly.

Personal Items

Please also note that personal items are the responsibility of the client at all times. We do not accept responsibility for any items left behind or lost in the salon.

Product Exchange Policy

We do not provide refunds of any kind.